1. What are cookies?

Cookies are small text files that are stored on the User’s device (computer, tablet, cell phone) when they visit certain websites.
On subsequent visits, these files are sent back to the originating website, allowing it to recognize the User’s device, remember preferences, and improve the browsing experience.
The use of cookies is now a common practice on most websites, especially those that seek to optimize online content, services, and features.

2. Why do we use cookies on this website?

SOAPRO, S.A. uses cookies on its website for the following main purposes:

• Personalization– remembering your browsing preferences, such as language or approximate location, so you don't have to repeat those choices every time you visit.
• Responding to User Requests– to support the operation of contact forms, requests for information, applications, or other features that rely on data provided by the User.
• Statistics and performance improvement—collecting anonymous data on website usage (for example, most-visited pages, average visit duration, type of device used) in order to improve content, structure, and features.

The data collected through cookiesis not used to identify individual Usersand is not sold or disclosed to third parties for marketing purposes.

3. Types of cookies used

On this website, when authorized by the User, the following types of cookies, among others, may be used:

1. Strictly Necessary Cookies

   • They are essential for the basic functioning of the website and for allowing the User to navigate and use its features (for example, accessing secure areas, submitting forms).
   • Without these cookies, some services may not work properly.

2. Personalization Cookies

   • They allow us to remember certain user settings (such as language, region, or display preferences), making subsequent visits faster and more convenient.
   • These cookies are designed to provide a more personalized experience for the User.

3. Statistics/Performance Cookies

   • They help SOAPRO, S.A. understand how Users interact with the website by collecting information anonymously and in aggregate form.
   • For example, pages visited, average visit duration, links clicked, and the type of device or browser used.
   • For this purpose, a web analytics service such as Google Analytics or a similar service may be used. The information collected is processed in aggregate form and does not allow for the identification of specific Users.

If other types of cookies are used in the future (for example, third-party cookies for embedded content), this Policy will be updated accordingly.

4. Consent to the Use of Cookies

When you access the SOAPRO, S.A. website, a cookie banner or notice may appear, informing you about the use of cookies and giving you the option to:

• Accept all cookies;
• Reject optional cookies;
• Customize your cookie preferences.

You may, at any time, change or withdraw your consent through your browser settings or, when available, through the cookie management section on the website itself.

5. User Control of Cookies

Most browsers allow users to control whether to accept, reject, or delete cookies through their settings.
For example, users can:

• Block all cookies;
• Block cookies from specific websites;
• Delete all cookies when you close your browser.

However, rejecting strictly necessary or functional cookies may affect the operation of some parts of the website and impair the user experience.

For more information on how to manage cookies, please refer to your browser's help section. Alternatively, you can visit informational websites about managing cookies for your browser or operating system.

6. Relationship to the Privacy Policy

The use of cookies may involve the processing of certain personal data (e.g., IP address, session identifiers, usage data).
This processing is carried out in accordance with thePrivacy Policyof SOAPRO, S.A., where you can find more information about:

• Who is the data controller;
• What are the User's rights?;
• How to exercise these rights;
• What security measures are in place to protect data?

7. Contacts

For any questions regarding this Cookie Policy or how SOAPRO, S.A. uses cookies on its website, Users may contact us via email at: marketing@soapro.ao or via the contact information listed on the website’sContactpage.